Frequently Asked Questions

You can place an order by adding products to your cart and proceeding to checkout. You need an account to place an order.

We accept all major payment methods through Mollie, including iDEAL, credit cards, PayPal, and bank transfer.

Orders are shipped within 1-2 business days. Delivery time within the Netherlands is 1-3 business days, international 3-7 business days. All shipments are discreet.

Yes, you can return products within 14 days of receipt, provided they are unopened and in new condition. Return shipping costs are your responsibility.

Yes, all our products are 100% authentic and sourced from official distributors.

You can reach us at info@mysecretnl.nl or through the contact form on our website.